FAQs

FAQs

Below is a list of frequently asked questions.
If you need more information, please contact us.

Contact Us

Where can I buy Coleman Natural Foods products?

Use our product locator to find a store near you!

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I am a wholesaler or retail buyer; how can I purchase your products?

Please reach out to us at info@colemannatural.com for wholesale and retailer information. A member of our sales team will be in touch promptly.

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How can I get my local grocery store to stock your products?

Ask your local grocery store to stock and use Coleman Natural products. These establishments value the desires and requests of their customers. Don’t be shy – let them know that you care about high quality meat raised humanely, sustainably and traditionally without antibiotics or added hormones. Feel free to give them our email at info@colemannatural.com or have them call: 800-457-3738.

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Who can I contact if I have a specific question or concern not addressed here?

Call us directly at 800-442-8666 or fill out the contact form here and a member of our consumer care team will reach out in a timely manner.

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I am a member of the media, who can I talk to?

Please call Sarah Findle at 412-719-8541 or email: media@colemannatural.com and someone will be in touch to address your request.

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How should I cook your products?

Cooking instructions are provided on the labels of each of our products. Get inspiration for meals on our recipe page.

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I have an allergy or dietary restriction, are your products safe for me to eat?

All of our fresh pork and chicken products are gluten-free, but please see the individual product listing here to determine if other dietary restrictions are met. If you still have a concern, please contact our consumer care team at 800-442-8666 or fill out the contact form here and a member of our consumer care team will reach out in a timely manner.

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Why is a 100% Vegetarian Diet Important?

Conventional livestock diets typically use animal by-products – including blood meal and bone meal – as an inexpensive source of protein. Our all-vegetarian diet doesn’t include any animal by-products, and we believe that results in better tasting meat and poultry. The all-vegetarian diet is carefully blended to ensure balanced nutrition for the animals. This ties into our dedication to raise our animals as nature intended.

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What’s the problem with using growth hormones?

Federal law prohibits the use of added hormones or steroids in poultry and pork production, but we don’t, and never have used them in any of our livestock. Our farmers believe that animals should be allowed to mature naturally.

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What is the advantage of No-Antibiotics-Ever?

No-Antibiotics-Ever provides assurance that the animals were raised in a program that does not contribute to the potential rise of antibiotic-resistant bacteria associated with the widespread use of antibiotics in agriculture; that the animals were raised in an environment that doesn’t require the administration of antibiotics to keep them healthy; and that animals were able to grow at a normal rate. Since we’re not using antibiotics for disease prevention, we must maintain more stringent standards for animal husbandry for both the parents and their offspring. We take extra steps to prevent disease and support animal health, such as vaccinations and the use of probiotics that work with the animal’s own immune and digestive systems. These steps require additional work and expense compared to the common practice of relying of antibiotics.

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What is the difference between antibiotics and vaccines?

Vaccines work with the body’s natural defenses and are approved for organic production. Just as with the vaccines used in humans, vaccines in animal agriculture foster natural immunity against disease. Antibiotics, on the other hand, attack infections and promote growth.

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What if an animal gets sick?

As part of our commitment to animal welfare, we will not withhold any medically appropriate treatment. However, if antibiotics are used, the meat from those animals will not be sold under organic and No-Antibiotics-Ever labels.

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What does crate-free mean?

On every one of the hog farms from which we source our hogs, our American family farmers are raising healthy sows and piglets without the use of crates. Our 100% crate-free environment is third-party verified by Validus, the same company that conducts the American Humane Association certification audits.

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Why are crates used by much of the commodity industry?

It is common in much of the pork business to use gestation and farrowing crates for sows. These crates confine the sow in a space so tight that she can’t turn around.

Proponents of gestation crates claim that isolating sows ensures they get the right nutrition during pregnancy, prevents fighting over food and prevents aggression among pregnant sows.

  • Our solution: Our farmers give the sows more space than what is typical on conventional farms. In this lower-stress environment, the sows can interact with others or find space apart.

Proponents of farrowing crates say they protect the piglets from being accidentally smothered by the sow.

  • Our solution: To protect newborn piglets, we use specially designed pens that provide the mother with room to comfortably move about, while keeping the baby pigs safe and warm for the first few days of their life. For the first 72 hours, when the piglets are most vulnerable, a movable divider limits the sow’s movement and separates the piglets while they get accustomed to walking. They can nurse, but are better protected when the sow lays down. After 72 hours, the sow is given access to the entire stall, where she can move about freely and interact with her piglets—who are nimble and able to get out of her way.
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How much bigger are the pens Coleman Natural farmers provide for their hogs?

Gestation: Our per-sow minimum space allotted is 35% bigger than average industry gestation crates, and overall community space is exponentially larger (20 sq. ft. Coleman Natural standard vs. 14 sq. ft. industry average).

Farrowing: Our pens provide the sow 2x more space than average industry farrowing crates (30 sq. ft. Coleman Natural standard vs. 14 sq. ft. industry average).

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How does Coleman Natural Foods support farmers with the higher costs of raising crate-free hogs?

Coleman Natural Foods ensures our American family farmers & partners are paid a premium for adhering to the advanced raising protocols we require. It takes advanced stewardship to maintain compliance in our system and our farmers are not required to bid for pricing as they must in the conventional pork arena.

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If crate free is better, why doesn’t everyone just switch to it?

Our hope is that we can show others in the industry that you can be crate free and still provide affordable, quality products to consumers. We’ve seen improvement in the care of gestating sows as more companies are moving to group sow housing, but there is still work to be done. Coleman Natural Foods has always been a pioneer in the natural meats industry and we will continue to pave a path that others will follow.

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What does it mean to be American Humane Certified™?

American Humane Certified™ accreditation provides third-party auditing of every phase of our pork production, including farms, transportation and harvesting. American Humane Association certification is based on the Five Freedoms, a globally accepted measure of animal care that goes beyond the basics of food, water, shelter and health to include freedom from distress and the freedom to express normal behaviors. This is a higher standard than what is typical in most U.S. pork production.

Coleman Natural Foods is one of only two pork producers in the country to hold this certification.

Learn more at humaneheartland.org.

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Who does the certification?

American Humane Certified™ is a program of the nonprofit American Humane Association. As part of the certification process, each farm raising hogs for us must be audited by an independent auditor, who confirms that the farm meets hundreds of specific standards. American Humane Association certification also covers transportation and harvesting.

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Where are your animals raised?

Our hogs are raised on more than 300 independent farms across the country, primarily located in the Midwest.  Our No-Antibiotics-Ever chickens are raised on farms in the Midwest, Mid-Atlantic and Southeast. Our organic chickens are raised at ranches and farms in California, Oregon, Washington State, Pennsylvania, Delaware and Maryland.

Learn more about the families who run the farms here.

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What is the difference between No-Antibiotics-Ever and Organic?

All organic products are raised without antibiotics, but we also sell No-Antibiotics-Ever products from animals that are not raised organic. We have a very strict definition for No-Antibiotics-Ever, which means animals will not receive antibiotics at any stage in their lives, including within the egg for poultry. Our USDA certified organic chicken goes the extra steps to include an organic diet with non-GMO grains and free-range outdoor access, in addition to never administering antibiotics.

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Who certifies your organic chicken?

Our organic chicken is USDA certified, which means we meet the specific requirements of the National Organic Program. Organic certification is provided through accredited, independent auditors. We use Oregon Tilth, a nonprofit research and education organization dedicated to environmentally sound agriculture.

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What kind of free-range access do your chickens have?

Our organic and free-range chickens have access to an outdoor pasture area that is at least half the square-footage of the chicken house, and usually equal to the size of the house. The pasture typically runs down one side of the house. We provide access to the outdoors approximately every 40 feet, and have windows about every 50 feet along the length of the house. We also provide shade awnings, access to water and roosts and other enrichments. A combination of soil and grass areas lets the birds exhibit natural behaviors, such as dust bathing and pecking. The birds are given access to the outdoors during daylight beginning at approximately four weeks of age, when they are fully feathered to protect them from sun and temperature. They are returned to the house at night to roost, where they are protected from predators and cold night air. Birds are not outside if weather conditions are not healthy or comfortable for them. Free-range is a requirement for organic certification, but not all free-range chickens are raised organic.

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What is Pups4Patriots?

Pups4Patriots™ is a program committed to putting more healing leashes into the hands of veterans in need. The program rescues qualified dogs in need of forever homes and trains them to be service dogs for veterans with post-traumatic stress (PTS) and traumatic brain injury (TBI). In addition, grants are awarded to veterans requiring financial assistance to obtain and care for a service dog and provide them with insight and institutional support as they navigate the application process for service dogs.

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Why is supporting this cause important?

For many brave members of our nation’s armed forces, coming home as a civilian is only the beginning of another daunting battle. The invisible wounds of war, including PTS, can cause debilitating symptoms in veterans, leading to depression, social isolation and, far too often, suicide.

American Humane is devoted to harnessing the healing powers of the human-animal bond to help veterans. A growing body of scientific research shows that specially-trained service dogs can reduce stress and anxiety levels, mitigate depression, ease social reintegration, provide comfort, and restore confidence in affected veterans.

However, there are obstacles standing in the way of veterans in need of service dogs: Waiting lists are long and the process is expensive, with intensive compulsory training costing upwards of $30,000 per service dog.

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How is Coleman Natural Foods supporting the initiative?

Coleman Natural Foods is committing $800,000 to Pups4Patriots™ over the span of three years. During our commitment, we’ll be able to support up to 25 dogs.

You can support this effort with every purchase of Coleman Natural product. The Pups4Patriots™ logo is proudly printed on each of our product labels. Learn more about our commitment here.

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What is American Humane? Are they connected to the American Humane Certified™ accreditation?

Founded in 1877, American Humane is committed to ensuring the safety, welfare and well-being of animals. The leadership programs are first to serve in promoting and nurturing the bonds between animals and humans.

American Humane created the first welfare certification program in the United States to help ensure the humane treatment of farm animals. The American Humane Certified™ program provides third-party, independent audits to help verify that certified producers’ care and handling of farm animals meet the science-based animal welfare standards of American Humane Association.  The program provides ongoing outreach to farmers in the implementation of the best humane practices for animals.

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There are so many veterans’ organizations to choose from, why did Coleman Natural Foods choose Pups4Patriots?

At Coleman Natural Foods we have more than a dozen team members who are veterans. One employee has benefited from the companionship of a service dog. When we learned that American Humane, the organization we have worked with for years thanks to our American Humane Certified status, needed support for their military programs, particularly Pups4Patriots, it just made sense to get involved.

Learn more about our commitment here.

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I know a veteran in need, how can I sign them up for this program?

There are applications available on American Humane’s website under the Military Initiatives section here.

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